Shipping Policy for Innolab Instruments
Effective Date: [29-12-2023]
At Innolab Instruments, we are committed to delivering your orders in a timely and efficient manner. Here is a detailed overview of our shipping process, estimated delivery times, and related policies.
1. Order Processing Time
- Standard Processing: Orders are processed and dispatched from our warehouse within 1-3 business days.
- Peak Periods: During periods of high demand, processing times may extend up to 6 business days. We strive to minimize delays and keep you informed of any significant changes.
2. Estimated Delivery Times
Due to high demand and order volume, orders may take up to 10-14 days to be delivered. However, most orders are typically delivered within 7-10 days. The estimated shipping times by region are as follows:
| Location | Estimated Shipping Time |
|---|---|
|
India |
3 – 7 Business Days |
|
United States |
5 – 12 Business Days |
|
Canada |
7 – 15 Business Days |
|
Australia |
7 – 15 Business Days |
|
Europe |
7 – 15 Business Days |
|
Worldwide |
7 – 15 Business Days |
3. Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Economical and reliable, typically the default option.
- Expedited Shipping: Faster delivery for urgent orders (additional charges apply).
- International Shipping: Available for customers outside India, with delivery times depending on the destination.
5. Customs and Duties
International orders may be subject to customs fees, import duties, and taxes which are levied once the shipment reaches your country. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
6. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout. For bulk orders or special delivery requirements, please contact our sales team for a customized quote.
7. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as customs clearance, weather conditions, or carrier delays. We will keep you informed of any significant delays and work to resolve any issues as quickly as possible.
8. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately at support@innolabinstruments.com. Provide us with your order number and photos of the damage if applicable. We will initiate a claim with the carrier and arrange for a replacement or refund.
9. Additional Information
- Shipping times exclude clearance/customs delays.
- We are unable to ship to P.O. boxes.
- For any questions regarding our shipping policy or to discuss special shipping requirements, please contact us at support@innolabinstruments.com or call +91-9266068894
We appreciate your understanding and patience. Thank you for choosing Innolab Instruments for your laboratory needs.