Refund Policy for Innolab Instruments

1. Overview

We are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our refund policy outlines the process for returns and refunds.

2. Eligibility for Returns

Products must be returned within 30 days of receipt in their original condition and packaging. Custom orders, consumables, and perishable items are not eligible for returns unless they are defective or damaged upon arrival.

3. Return Process

To initiate a return, contact our customer service team at support@innolabinstruments.com with your order details. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

4. Refund Processing

Once we receive the returned product, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to the original payment method within 7-10 business days. Shipping costs are non-refundable.

5. Exchanges

We offer exchanges for defective or damaged items. Contact our support team to arrange for an exchange. You will need to return the original item in its original packaging. We will ship the replacement item at no additional cost.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These include custom orders, perishable goods, and items sold as clearance or final sale. Please check the product listing or contact us for clarification before making a purchase.

7. Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at support@innolabinstruments.com or call +91-9266068894. Our customer service team is available to assist you with any concerns.